Estimate shipping
Refund Policy
Please check your order when you receive it! Returns are easy if we know about them straight away but can be a bit tricky if we don’t hear back from you for a while.
Items MUST be checked within 24 hours of the receipt of goods. We understand that this might be difficult if your job is delayed and you don't require the items straight away or if you are busy and you simply store it in your shed until you need it. We hope that you, too, understand that we have people contact us to get a refund on damaged items that have clearly been damaged on site (tools being dropped on them, products are dragged across construction sites, products are dropped, inexperienced tradespeople sometimes cut items in the wrong area or scratch the tap finishes and the list goes on!) so in order to be 100% sure that the damage is our responsibility we need to be advised straight away. If you choose to store your products without checking them please understand that we will see this as acceptance that the goods have arrived in perfect condition.
If you change your mind after receiving a new bathroom product, contact us at info@bathwaredirect.com.au within 14 days of delivery to exchange it for a similar product or return it for credit toward your next purchase.
Credits and exchanges are for the full value of the returned goods only and do not include the cost of postage/freight unless an item is faulty/defective in which case we will pay for postage/freight. You can only exchange for change of mind once for any given order (i.e. you can't decide to change your mind on the replacement product and get another replacement or return for credit). We comply with every aspect of Australian Consumer Law, of course, so if an item is faulty we will always rectify this for you. Change of mind does not apply to goods that have been installed or used. Items must be in perfect condition to be eligible for a change of mind credit.
How do I return an item?
1. Fill out the Returns Form and mark the items that you are returning on your customer invoice (both forms will be enclosed in your order).
2. Pack your item/s for return. Label the products using the return shipping label supplied with your order and ensure they are packed carefully to avoid damage (items that are damaged in transit due to inadequate packaging will unfortunately be unable to be refunded). Freight and postage for returns is the responsibility of the customer for change of mind.
3. Once we receive your return we will inspect the item/s to see if our returns policy has been met. We will let you know if the return has been approved and process the refund/credit/exchange. This will be done within 2 days of receiving the item. *If the returned item does not meet our returns policy we will call you to discuss options.
OR
Simply bring it into our showroom at 8-10 Vesper Dr, Narre Warren and we can inspect and process the return on the spot.
Returns Policy
There are three options for a return:
- you can opt for a 110% credit to your account to spend within 6 months,
- you can arrange an exchange straight away or;
- we can refund your returned goods.
Fine print and the boring (but important!) bits....
We will accept all returns in accordance with Australian Consumer Law. Returns will only be accepted with proof of purchase.
There is a 30 Days limitation on all credits. Credits will not be issued for Goods returned without proof of purchase.
All Goods sold are subject to the applicable manufacturers warranty, guarantee and trading terms (if any). If goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by contacting us at 1800 655 314.
All our items are checked for damage and missing parts prior to delivery. They are sent out in good and brand new condition. It is important to thoroughly check your goods upon delivery and to notify Bathwaredirect.com.au within 24 hours of receiving the order. Evidence of damage will be required i.e. photographs.
Any claims for credits must be made in writing to Bathwaredirect.com.au within 5 business days of date of delivery, otherwise the Customer is deemed to have accepted the Goods and liability for the Goods.
If goods remain boxed and in perfect condition you may return them within 14 days for a full refund. The cost of return delivery will be incurred by the customer.
All stocked, boxed items will incur a 15% restocking charge if returned after 14 days and the cost of return delivery will be incurred by the customer.
Unboxed items cannot be returned. This excludes items that are defective or have a manufacturers fault. If cartons are damaged we may require photos before accepting that an item can be returned. They will automatically incur a 30% restocking charge and the cost of return delivery will be incurred by the customer.
There are no returns or refunds available on custom made products. This excludes items that are defective or have a manufacturers fault.
If an item that is purchased is a special order that Bathwaredirect.com.au does not usually stock there will be an automatic 20% restocking charge to return the goods provided that the supplier will accept the return. This excludes items that are defective or have a manufacturers fault. We may require photos of the items so suppliers can authorize the returns.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you no refund will be made.
All refunds will be issued when goods have arrived back to the Bathwaredirect.com.au warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
If an item has been installed or used and you would like a refund please contact us before removing the item as it should be inspected in the installed state to ascertain whether the warranty is to be actioned.
If an item is installed when it is faulty the original warranty applies (i.e. if the warranty is replacement only Bathware Direct will provide a replacement product but will not pay for associated labour costs).
Pick up orders will be warehoused for up to 14 days only after which they may be returned or sold.
Third party couriers contracted to deliver to door only. Customer accepts responsibility of relocating items thereafter. Large and/or heavy items require driver to be assisted by customer. We recommend stone baths have minimum 4 persons for safe handling.
Features
| Finish | White |
|---|---|
| Brand | Remer |
| Model | MX5MW |
| Size | W=142mm x H=142mm x D=25.5mm |
| Warranty | 1 year warranty* |
Description
Say hello to an industry first – the only one of its kind in Australia. The Mirage Portable Magnifying Mirror offers 5x magnification and a trademarked user-centric design, heralding a new era of unparalleled grooming rituals. A true symbol of artistry and luxury, take the MIRAGE with you when travelling to faraway destinations or pair it with your favourite Remer mirror.
A NEW ERA OF GROOMING
Just as the sunrise marks the beginning of a new day, the rise of our sphere-shaped MIRAGE 5X Magnifying Mirror introduces a new dawn in grooming sophistication. Never miss a subtle detail again – the crystal-clear surface will illuminate nuances that would otherwise elude you, always allowing flawless makeup application, shaving or skincare routines.
In the low-light of early mornings and late nights, your reflection will remain immaculate with an in-built LED light that graciously lines the perimeter. It casts a soft glow directly on your face, allowing you to complete intricate tasks in peace, all without disturbing those around you.
Even amidst steam, a copper-free metal coating guarantees resilience from corrosion and oxidation. You can have both – durability and luxury.
ONE BUTTON DOES IT ALL
With user-experience at the heart of the MIRAGE, you can turn the LED light on with a gentle and gracious touch. For extra customisation, you can hold down the button to change the colour scheme – ranging from warm to cool. You can also hold down the button to dim and brighten the ring, perfected to your taste. Luxury at your fingertips.
COMPATIBLE, FLEXIBLE AND USER-CENTRIC
Perfect for travel or a luxurious routine at home – the Mirage boasts a weighted wireless charging stand (fully compliant with Australian standards AP55 rated). Just whisk the mirror away from its stand in a simple motion.
With a magnetic yet soft backing, your MIRAGE Magnifier can be placed on the left side of another Remer* mirror – allowing it to be delicately adjusted to suit the height of different users. Simply slide the MIRAGE along the mirror without the fear of scratching surfaces – a thoughtful and meticulous design feature.
Finally, the 5X Magnifying Makeup Mirror you’ve been waiting for – indulge in the epitome of a refined grooming experience, where every reflection is a testament to luxury, decadence and effortless sophistication. If you’re looking for a 5x Magnifying Travel Mirror with a lightmake it your new favourite travel companion in your motorhome or plane. Alternatively, pair it with a Remer mirror* in your bathroom, walk in robe, makeup station or bedroom – the options are endless.
Contact our selection centre today to discover how you can create a daily grooming routine like no other. Our expert team will guide you through the first MIRAGE 5X Magnifying Mirror in Australia, or help you find the perfect Remer mirror to match your MIRAGE.
GET IN TOUCH
*Not compatible with Remer Shaving Cabinets and the Eclipse Series. Purchase our MIRAGE in a bundle with your Remer mirror, and we’ll get to work and make them perfectly compatible.
PERFECT FOR
Adding extra functionality to your grooming ritual and pairing with your favourite Remer mirror.
AESTHETIC
Modern, minimalist, smart, timeless, traditional
FEATURES
- LED lighting
- Adjustable colour temperature
- Copper-free mirror
- Touch Sensor
- Dimmable lighting
- IP55 Rated
- 1 year warranty*
Product Specifications
Returns
Please check your order when you receive it! We require notification of damages or issues within 24 hours of when you receive your order. Returns are easy if we know about them straight away but can be a bit tricky if we don’t hear back from you for a while.
For more details view our full Returns Policy.
Returns Form
Stock and Special Orders
If a product is marked as In stock or Low Stock we should be able to despatch it within 24 hours. If you require Very Low Stock items urgently you can contact us to check stock levels.
Products marked Special Order generally arrive within 2-5 days into our Melbourne warehouse and we will despatch it once it is received. Custom made products generally take 3-5 weeks to arrive into our warehouse and you will be advised of ETA on these items.
Delivery
NOTE: Large items on pallets require assistance to unload. The standard delivery offered is kerbside delivery which does not include carrying items inside or up any stairs.
We use Direct Freight to complete deliveries outside of the Melbourne Metro area. When we ship the order we will send the consignment number so you can track the shipment. Unfortunately we are not able to guarantee that Direct Freight will call before delivery, although we can request it, and they aren’t required to lift heavy products so delivery will be kerbside with the responsibility for getting the order into the house on the customer.
We use Direct Freight because our customers tend to want to keep costs down and this is the most economical option but if this is not suitable in your situation we can look into using a different service and we will pass the cost on. We can arrange a removalist if you require items to be carried into the house or we can use a different courier company if you require better communication around when to expect your order.
In order to unload large orders Direct Freight will include a tailgate for orders that have items over the size of a pallet (examples are 1800mm vanities, 1500mm baths or 2m shower screens) and they charge us accordingly. We have added a $49.95 oversized freight charge to account for this and that fee reflects the exact amount we are charged.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Estimate shipping
Refund Policy
Please check your order when you receive it! Returns are easy if we know about them straight away but can be a bit tricky if we don’t hear back from you for a while.
Items MUST be checked within 24 hours of the receipt of goods. We understand that this might be difficult if your job is delayed and you don't require the items straight away or if you are busy and you simply store it in your shed until you need it. We hope that you, too, understand that we have people contact us to get a refund on damaged items that have clearly been damaged on site (tools being dropped on them, products are dragged across construction sites, products are dropped, inexperienced tradespeople sometimes cut items in the wrong area or scratch the tap finishes and the list goes on!) so in order to be 100% sure that the damage is our responsibility we need to be advised straight away. If you choose to store your products without checking them please understand that we will see this as acceptance that the goods have arrived in perfect condition.
If you change your mind after receiving a new bathroom product, contact us at info@bathwaredirect.com.au within 14 days of delivery to exchange it for a similar product or return it for credit toward your next purchase.
Credits and exchanges are for the full value of the returned goods only and do not include the cost of postage/freight unless an item is faulty/defective in which case we will pay for postage/freight. You can only exchange for change of mind once for any given order (i.e. you can't decide to change your mind on the replacement product and get another replacement or return for credit). We comply with every aspect of Australian Consumer Law, of course, so if an item is faulty we will always rectify this for you. Change of mind does not apply to goods that have been installed or used. Items must be in perfect condition to be eligible for a change of mind credit.
How do I return an item?
1. Fill out the Returns Form and mark the items that you are returning on your customer invoice (both forms will be enclosed in your order).
2. Pack your item/s for return. Label the products using the return shipping label supplied with your order and ensure they are packed carefully to avoid damage (items that are damaged in transit due to inadequate packaging will unfortunately be unable to be refunded). Freight and postage for returns is the responsibility of the customer for change of mind.
3. Once we receive your return we will inspect the item/s to see if our returns policy has been met. We will let you know if the return has been approved and process the refund/credit/exchange. This will be done within 2 days of receiving the item. *If the returned item does not meet our returns policy we will call you to discuss options.
OR
Simply bring it into our showroom at 8-10 Vesper Dr, Narre Warren and we can inspect and process the return on the spot.
Returns Policy
There are three options for a return:
- you can opt for a 110% credit to your account to spend within 6 months,
- you can arrange an exchange straight away or;
- we can refund your returned goods.
Fine print and the boring (but important!) bits....
We will accept all returns in accordance with Australian Consumer Law. Returns will only be accepted with proof of purchase.
There is a 30 Days limitation on all credits. Credits will not be issued for Goods returned without proof of purchase.
All Goods sold are subject to the applicable manufacturers warranty, guarantee and trading terms (if any). If goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by contacting us at 1800 655 314.
All our items are checked for damage and missing parts prior to delivery. They are sent out in good and brand new condition. It is important to thoroughly check your goods upon delivery and to notify Bathwaredirect.com.au within 24 hours of receiving the order. Evidence of damage will be required i.e. photographs.
Any claims for credits must be made in writing to Bathwaredirect.com.au within 5 business days of date of delivery, otherwise the Customer is deemed to have accepted the Goods and liability for the Goods.
If goods remain boxed and in perfect condition you may return them within 14 days for a full refund. The cost of return delivery will be incurred by the customer.
All stocked, boxed items will incur a 15% restocking charge if returned after 14 days and the cost of return delivery will be incurred by the customer.
Unboxed items cannot be returned. This excludes items that are defective or have a manufacturers fault. If cartons are damaged we may require photos before accepting that an item can be returned. They will automatically incur a 30% restocking charge and the cost of return delivery will be incurred by the customer.
There are no returns or refunds available on custom made products. This excludes items that are defective or have a manufacturers fault.
If an item that is purchased is a special order that Bathwaredirect.com.au does not usually stock there will be an automatic 20% restocking charge to return the goods provided that the supplier will accept the return. This excludes items that are defective or have a manufacturers fault. We may require photos of the items so suppliers can authorize the returns.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you no refund will be made.
All refunds will be issued when goods have arrived back to the Bathwaredirect.com.au warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
If an item has been installed or used and you would like a refund please contact us before removing the item as it should be inspected in the installed state to ascertain whether the warranty is to be actioned.
If an item is installed when it is faulty the original warranty applies (i.e. if the warranty is replacement only Bathware Direct will provide a replacement product but will not pay for associated labour costs).
Pick up orders will be warehoused for up to 14 days only after which they may be returned or sold.
Third party couriers contracted to deliver to door only. Customer accepts responsibility of relocating items thereafter. Large and/or heavy items require driver to be assisted by customer. We recommend stone baths have minimum 4 persons for safe handling.