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Frequently Asked Questions

How much is delivery?

The best way to ascertain what the cost of your order would be is to select the items you want to buy, add them to the shopping cart and you can get a shipping quote here. Within Melbourne Metro we are able to offer a flat $60 delivery fee as we do the deliveries ourselves but for the rest of the Australia we use a courier service. Deliveries outside of those areas is calculated based on the product/s ordered and the delivery location. 

Do you deliver to my area?

We deliver to most areas within Australia. It is a requirement that someone is present at the time of delivery to sign for and accept delivery of your products. To find out if we deliver to your area you can  Contact Us at info@bathwaredirect.com.au or call us on 1800 655 314.  

How soon after I place the order can I expect my delivery?

This will depend on where you live, what you have ordered and how you have paid for it.  We will keep you informed regarding when you should expect your delivery so that someone can be home to sign for the goods.

Can I order online and pick up the item(s) from your warehouse?

You are most welcome to pick up your order and no delivery fees apply.  Select 'Pick Up' as your delivery method in the shopping cart. Please have your order number with you.

What happens if my bathroom products break within the Manufacturer Warranty period?

Bathwaredirect.com.au only deal with manufacturers that supply a warranty on their products. Should the products be defective, the manufacturer will be contacted to arrange a service call or spare parts.  The manufacturer will arrange a suitable time for a local service agent to attend and fix the problem. You must have your original invoice to act as proof of purchase.  Please Contact Us if you would like the manufacturers contact details.

Which payment methods can I use to place to my order?

You can pay using Visa, Mastercard or American Express on our website. We also accept direct deposit. We will wait until the funds have cleared in our bank account before despatching the goods so if you choose to pay via direct deposit the bathroomware will arrive later than if you pay using credit card.

Can I select a delivery day and time?

You can select a delivery day however we are unable to specify an exact delivery time as we use a courier service for the majority of our deliveries.  We deliver Monday to Friday during regular business hours.

Do your products come with a full Manufacturers Warranty?

Yes, the warranties are supported by the individual suppliers of the products so they will vary from brand to brand. The warranty periods for the bathroom products are noted in the Product section of this website. If you are interested in bathroom and kitchen products that are not on this site (e.g. Caroma Dorf etc) Contact us so we can advise you as to whether we stock the products through our stores.

Are there any exceptions to this? Are there products that do not have a full manufacturers warranty?

Occasionally we may sell off ex-display bathroom products at a drastically reduced price and these products may not be covered by warranty. You will be advised if products are non-returnable ex-display products.

Why is bathwaredirect.com.au the best choice for buying bathroom products online?

Bathwaredirect.com.au is part of a plumbing supplies group that has over 60 years of experience in selling plumbing supplies and bathroom products. The range of bathroom and plumbing products available is extremely diverse and if you can't find what you're looking for on the website you can Contact Us and we should be able to source it for you. Bathwaredirect.com.au stocks a range of bathroom products including bathroom accessoriesbaths, spas, taps, toilets, shower bases, shower heads, bathroom vanitiesbasins and kitchen sinks. Our parent company has access to a wide range of different brands including Caroma, Phoenix, ISA Showers, Gracott, Abey, Zucchetti, and Bette Baths to name but a few.

Basins

What is the smallest basin I can get to fit into small ensuite/powder room?

It depends on whether you need the basin to be small in length, width or depth, but the most popular small powder room basin that we sell is the Hand Rinse Wall Basin.

What basin types does bathwaredirect.com.au stock?

There are a number of different types of basins including undermount basins, wall hung basins, powder room basins, semi-recessed basins, vanity basins, countertop basins and vessel basins and bathwaredirect.com.au stocks all of the different types of basins available. To see what these different types look like and what the terms mean look under Products/ Basins on this website. As our range is constantly changing we may not have all of these types of basins listed on our website at all times but rest assured that we are able to help you out through our extensive range of stores. Please Contact Us with any questions relating to products that you are interested in but cannot find on our website.

What are the benefits of Vessel shaped basins?

A vessel basin is a basin that sits above the vanity top (like a bowl) and generally does not have a tap hole in the basin itself. When it comes to basins one of the most important features is the design and this applies particularly to vessel basins. Vessel basins can add real excitement to a bathroom and they can act as a feature. Vessel basins can also be convenient if you are replacing an existing vanity top as they simply sit on top of the counter and a lot of the time a large cut out is not required into the bench top.

Do shallow basins cause water to splash out easily?

This can depend largely on the tapware that is used for the basin as some taps (particularly older tapware) can have quite a hard stream of water coming out and this will cause splashing. Due to the current WELS (water efficiency labeling scheme) regulations that restrict the flow of water in order to save water this is now less of an issue than it was in the past.

I am looking for a Caroma basin. Does bathwaredirect.com.au stock this?

Yes, we do sell Caroma bathroom products.We stock a wide range of bathroom supplies including Caroma, Resort, Villeroy & Boch, and Rak to name but a few.

I have an existing countertop. Can you fit a new basin into it?

This depends on the basin that you are replacing and what kind of cut out you have on your vanity from the previous basin. If you are looking to fit a larger basin than your existing basin it is quite possible that if you enlarge the existing cut out that you could keep the existing countertop although this is a question that is very dependent on the individual situation so it is best to speak to your cabinet maker and to Contact Us so that you can get some advice.

Bathroom vanities

I am interested in a bathroom vanity with wood grain? Do you cater for this?

As you can see we offer predominantly white bathroom vanities through the website as this is still the most popular colour by quite a margin but we are able to source different colours for you. The Dante Range of vanities is available in a wider selection of colours Through our extensive network of stores we have access to a wide range of vanity units in almost any colour that you would require. You can select from the laminex range of colours, you can select from real timber vanity units or from a wide selection of wood grain bathroom vanity. If you would like a vanity with a stone top we can also help with bathroom vanities with Caesarstone tops in a range of colours.

What is the most durable bathroom vanity e.g. that would be suitable for an investment home?

Vanity units are very popular for investment homes and low budget renovations as you can eliminate the cost of a cabinet maker and there are a lot of inexpensive bathroom vanities on the market. 

Bath

I would like to upgrade a bath/spa in my house. Which one is best for water saving?

The size of your bath or spa is the sole determinant of how much water it will use. The other issue is how much you choose to fill it up. The products that are really affected by the water restrictions laws are toilets, showers and taps so your bath should be chosen based on size but if water saving is important to you the best thing that you can do is put a limitation on the amount of water that you choose to put in the bath and how often you fill the bath.

I have a basin that I have bought in the past. How do I match it up to a bath I want to buy?

This should be quite straight forward if the basin that you have is white as the vast majority of baths available are white nowadays. If the basin that you currently have is an unusual/old fashioned colour (e.g. apricot, mist grey, light blue etc) it might be a matter of replacing the basin as well as the bath if it is important to you that they match. The other consideration will be the shape of the basin and bath as consistency is very important in interior design. If your basin is square or round the bath that you choose should have a similar curve in order to have consistency throughout the space.

Is a pressed steel bath suitable for a family with children.?

The most durable bath for children would be an acrylic bath. Pressed steel baths are enamel coated and can chip if hit by a sharp object. In the past acrylic was quite inferior to pressed metal however acrylic has since been greatly improved and now the heat retention is just as good as the pressed metal. Acrylic baths can also incur damage in the form of scratching, but as they are the same colour all the way through this is not nearly as noticeable. However, if you take care of the pressed steel bath according to the manufacturers instructions it would last a very long time and they are still equally as popular as acrylic baths though perhaps not as suitable for young children.

Do you have a bath suitable to have a shower screen installed for it?

Yes, though not all baths are suitable for a bath screen. The bath screen is designed to sit on the long side of a rectangular bath (i.e. a traditional designed bath) so they will not work on oval or round baths and they must also go onto a bath that will work with the seal at the bottom so the bathroom floor does not get water all over it. A popular choice of bath to use with a shower screen would be THE RESORT BATH. Please feel free to Contact Us if you have questions about your particular situation.

I have some chips on my pressed steel bath. Can this be repaired?

Yes, there are bath repair kits although if your bath is old it might be better to simply replace it as the repair kits do not guarantee perfect results.

Is an acrylic bath durable? Does it retain heat well?

In the past acrylic was quite inferior to pressed metal however acrylic has since been greatly improved and now the heat retention is just as good as the pressed metal. Acrylic baths can also incur damage in the form of scratching, but as they are the same colour all the way through this is not nearly as noticeable.

Toilet Suites

What type of toilet related products does bathwaredirect.com.au stock?

Bathwaredirect.com.au sells a wide range of inexpensive toilet suites and through our parent company we are able to purchase anything and everything related to toilets whether it be the plumbing components, a cheap toilet or the top of the line toilet suite.  Our stores stock a wide range of brands including Caroma, Vitra, Resort, Roca, Villeroy & Boch, Fowler, Bathroom & Kitchen Supplies and Imperialware to name but a few. Contact Us and one of our consultants will assist you to find the best product for you.

How can the noise from a slamming toilet seat be minimised?

There are now 'soft close' seats available that eliminate the problems related to slamming toilets altogether. It is not just the noise that the slamming creates but also the damage that can be an issue. Soft close seats simply require the top of the toilet seat to be lightly tapped so that the seat slowly closes. It's not only good for kids but it might even mean that the husband occasionally closes the lid! An invention intended not only to save your sanity but also your marriage!!

Is there a type of toilet which is particularly water saving?

Yes, the amount of water that toilets use can vary from toilet suite to toilet suite. The most water saving unit that is currently on the market is by Caroma and it has the basin located on top of the cistern so that the water that you wash your hands with is actually the clean water out of the cistern! It is a very clever design though not to everyone's tastes so if you prefer a more conventional toilet suite you will find that the Austalian standards dictate that you must have a dual flush with at least 6 litres and 3 litres as the full and half flushes. The 4.5/3 litre flush option is also becoming increasingly popular.

Which toilet is the easiest to keep clean?

There are a few different features that can make a toilet suite easier to clean. The main feature is whether the pan goes all the way back to the wall. If the pan is flush with the wall this means that you don't have to get down on your knees to clean behind the toilet pan which can be very unpleasant! Another feature that can make a toilet easier to clean is whether it has smooth sides or not as 'ledges' can act as dust collectors and inevitably need to be cleaned. A box rim is also a great feature which is a feature whereby water is evenly distributed around the rim of bowl when you flush which minimizes the formation of water staining and ensures a deeper clean of the walls of the bowl.

I have small space. What is the smallest toilet I can get?

You have two options: either you can choose a small conventional toilet suite or you can choose a toilet that has the cistern in the wall which will provide more space in the room. The smallest option is a toilet with an inwall cistern as this essentially means that the space that the cistern would normally take up is eliminated. Inwall cisterns are not an option for everyone, however, so you can choose one of a number of toilet suites that will fit into a small space from the bathwaredirect.com.au range and if you cannot see what you want on the site please Contact Us.  The best thing to do is to measure the maximum space available as well as to check whether an inwall cistern is an option and if it is you will need to find out how much space in the wall you have available as not all inwall cisterns will fit into all houses.

Is it more beneficial to have a toilet with an external cistern?

Many people feel that external/conventional cisterns are better, but that is probably more a fear of the unknown or of something different than anything else. Whether you choose an external or an inwall cistern is dependent on your own individual requirements and preferences and both a perfectly functional so you can rest assured that both options are as good as each other.

 What is the difference between an S trap and a P trap? How does this impact my choice of toilet suite?

The location of the trap is where the waste goes out of the toilet and is located on the toilet pan. An S trap toilet suite is where the waste pipe goes through the floor and a P trap is where the waste trap goes through the wall. The 'setout' of your toilet suite is the measurement of the waste pipe from the wall to the centre of the pipe. If you are replacing an existing toilet suite and do not want to change the plumbing you will need to ensure that your new toilet suite will fit the existing plumbing. If you have a P Trap toilet suite you should not be too restricted as most P Traps have a standard set out but if you have an S trap toilet you will need to make sure that you have the measurement from the wall to the centre of the trap before you purchase a replacement toilet suite.

What is the difference between a back and bottom inlet toilet suite? How does this impact my choice of toilet suite?

The location of the inlet is where the water enters the toilet cistern. A back inlet toilet is where the inlet location is at the top of the cistern and a bottom inlet toilet is where the inlet location is at the bottom of the toilet. As a general rule changing the location of the inlet is not as difficult as changing the location of the trap but you would need to check your individual situation with your plumber before purchasing your toilet suite.

Showers

What is the best way of selecting a suitable shower base for my bathroom?

One of the most important requirements with shower bases is the size as they need to fit the configuration of your bathroom. There are a few different materials available in shower bases including acrylic and polymarble. In different states of Australia there are different materials that are predominantly used. Contact Us to find out what is most suitable for your application and what the differences are between the different materials.

How do I select a replacement shower screen to match my shower base?

This depends on size but also compatibility. If you know the brand of the shower base that will certainly make the selection of the screen easier as with shower bases and shower screens some brands will be able to fit together whilst others will not. It is also important to take note of where the door is located and whether the base has a "lip" around any of the edges. Contact Us to find out what is most suitable for your application.

I am planning on tiling my showerbase. Are the shower screens that bathwaredirect.com.au stock suitable for tiled showbases?

Yes, we can supply you with a shower screen that is suitable for a base that is to be tiled. However, not all shower screens are suitable for tiled bases so please Contact Us for advice regarding the most suitable screen.

Bathroom Taps & Tapware

What is the difference between water mixers and taps. Is one better than the other? 

Mixer taps have become much more popular in recent years due to both their design and function. Mixer taps use a ceramic disc cartridge to mix and control the flow of water, as opposed to conventional tapware which uses a jumper valve system. Conventional tapware can also have the ceramic disc although it is not always a standard inclusion so whether you choose mixers or taps is up to your preference.

What water saving taps can you recommend?

Since 1st January 2007 it is a legal requirement for all taps sold in Australia to be registered WELS (water efficiency labeling scheme) product. This means that all sink and basin taps and all shower roses and handshowers must have a water rating. The higher the star rating, the more efficient the particular tap is.

Is there a solution I can use to stop dripping taps?

There are many solutions to fix your leaking tap from within the tap itself.  Dripping tap can be elimiated by installing a ceramic disk which we stock in our stores so please feel free to Contact Us. Your taps may also be worn out in which case replacement taps would be recommended.

Do you have tapware available in a range of colours?

Yes, there is tapware available in a range of colours including Chrome, Matte Black, Chrome/Matte Black, Chrome/White, Chrome/Ivory, Chrome/Gold, Gold, Gold/White and Gold/Ivory. The most popular tap colour by far is simple chrome (about 95%) so whilst there is a range if you are looking to match existing tapware it is best to choose Chrome if you are starting a new bathroom as it will enable you to have the widest range of choices.

Do I have to use the same brand of tapware to match the shower head brand?

No. The only reason to choose the same brand would be from a design aspect it can create a feeling of consistency. From a plumbing perspective the shower and taps do not need to be from the same brand so if you wanted to change your shower head to a water saver, for example, but didn't want to change your existing taps any shower should be fine.

What is the most water saving tapware?

Given that all taps (except bath tapware) now have the WELS rating all tapware must comply and so most taps are "water savers". Taps that are affected by the WELS scheme are shower taps, basin taps and sink taps. You can review the ratings for all approved tapware on www.waterrating.gov.au.

What is the most water saving shower head I can use?

Given that all shower heads now have the WELS rating they must all comply and so most showers are "water savers". You can review the ratings for all approved tapware on www.waterrating.gov.au.

I prefer to have a shower with a lot of water. Is it still possible to buy a shower rose that has a lot of water or are all showers water savers?

Most showers are water savers due to the fact that all shower heads now have the WELS rating they must all comply and so most showers are "water savers". You can review the ratings for all approved tapware on www.waterrating.gov.au. There are, however, a small range of showers that have a 0 WELS rating as they having a higher flow rate than most. If you are interested in a shower head with a higher flow rate Contact Us and we can help you with a suitable option for your shower.

What do the ratings and standards for tapware mean?

Since 1st January 2007 it is a legal requirement for all taps sold in Australia to be registered WELS (water efficiency labeling scheme) product. This means that all sink and basin taps and all shower roses and handshowers, must have a water rating. The higher the star rating, the more efficient the particular tap is.

Is it required by law to install water saving tapware into new homes?

Yes, it is a requirement that any new tapware that is bought and installed is WELS approved.

Are there limitations on tapware you can buy for high pressure water system?

Yes, there are limitations. The standard pressure in Australian homes is about 500kpa, however some homes have water pressure as high as 1000kpa and this will depend on the area in which you live. Speak to your plumber to find out if your area could have high water pressure and Contact Us to find out what your best option would be.

Laundry

What type of laundry products does bathwaredirect.com.au stock?

Bathwaredirect stocks laundry taps, troughs, laundry cabinets, washing machines and dryers.

Am I able to install a laundry sink into my existing benchtop? Or do I have to get a laundry cabinet?

This depends on the trough that you are replacing and what kind of cut out you have. If you are looking to fit a larger sink/trough than your existing sink/trough it is quite possible that if you enlarge the existing cut out that you could keep the existing countertop although this is a question that is very dependent on the individual situation so it is best to speak to your cabinet maker and to go to your nearest Swan store so that you can get some advice. Laundry cabinets are often a simple solution to this problem as the trough is already in the cabinet and the unit it ready to go.

Are laundry troughs only available in one standard size?

There are many different sizes and shapes available for laundry troughs. The standard is a 45 litre rectangular trough, but if you require a larger trough (for example, some people use it to wash small dogs and, therefore, require a larger size trough) there are options available or if your trough is in a visible area and you would like it to be more 'designer' there are options available that look better.

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