Delivery

FREE DELIVERY ON ORDERS OF TAPWARE & ACCESSORIES OVER $150 plus FREE METRO DELIVERY FROM $500*

*Free Metro Delivery on Orders over $500 in Melbourne and Brisbane. Check out our delivery offer for your state below for more about your area.

DOOR TO DOOR AUSTRALIA WIDE DELIVERY

VICTORIA

  • Melbourne METRO - 

FREE Melbourne metro delivery on orders over $500; FREE taps, showers and accessory shipping over $125 or FREE Pick up at our Narre Warren warehouse. Melbourne Delivery times 1-2 days*

  • Victoria Regional - 

FREE taps, showers and accessory shipping over $125 anywhere in VIC. Victoria Regional Delivery times 2-4 days*. Please use our delivery calculator for delivery costs in regional Victoria.

 

NEW SOUTH WALES

  • Sydney METRO

FREE Sydney metro delivery on orders over $1,000; FREE taps, showers and accessory shipping over $150 anywhere in NSW. Sydney Delivery times 1-3 days*

  • Newcastle, Wollongong & Gosford

FREE Gosford, Newcastle & Wollongong delivery on orders over $1,500; FREE taps, showers and accessory shipping over $150 anywhere in NSW. Delivery times 3-5 days*

  • NSW Zones 1 - 6 Regional (see map of Australia below)

FREE taps, showers and accessory shipping over $150 anywhere in NSW. NSW Regional Zones 1 - 6 Delivery times 3-5 days*. Please use our delivery calculator for delivery costs in regional NSW

  • NSW Zones 7 & 8 Regional (see map of Australia below)

FREE taps, showers and accessory shipping over $150 anywhere in NSW. NSW Regional Zones 7 & 8 Delivery times 5 - 8 days*. Please use our delivery calculator for delivery costs in regional NSW

  • Canberra

FREE Canberra metro delivery on orders over $1,000.   Canberra Delivery times 1-3 days*

QUEENSLAND

  • Brisbane METRO

FREE Brisbane metro delivery on orders over $500; FREE taps, showers and accessory shipping over $150 anywhere in QLD. Brisbane Delivery times 3-4 days*

  • Ipswich, Gold Coast, Toowoomba, QLD1, QLD2, Sunshine Coast, Bundaberg, Gladstone, Rockhampton, McKay and Maryborough

FREE Sunshine Coast, Gold Coast, Toowoomba & Ipswich over $1,000; FREE taps, showers and accessory shipping over $150 anywhere in QLD. Delivery times 4 - 5 days*. Please use our delivery calculator for delivery costs in Ipswich, Gold Coast, Toowoomba, QLD1, QLD2, Sunshine Coast, Bundaberg, Gladstone, Rockhampton, McKay and Maryborough

  • Townsville & Cairns

FREE taps, showers and accessory shipping over $150 anywhere in QLD. Delivery times 5 -6 days*. Please use our delivery calculator for delivery costs in Townsville and Cairns.

  • QLD Zones 3 & 4 Regional (see map of Australia below) 

FREE taps, showers and accessory shipping over $150 anywhere in QLD. Delivery times 6 - 7 days*. Please use our delivery calculator for delivery costs in regional QLD.

  • QLD Zone 5 Regional (see map of Australia below)

FREE taps, showers and accessory shipping over $150 anywhere in QLD. Delivery times 7 - 8 days*. Please use our delivery calculator for delivery costs in regional QLD.

  • QLD Zone 6 Regional (see map of Australia below)

FREE taps, showers and accessory shipping over $150 anywhere in QLD. Delivery times 8 - 9 days*. Please use our delivery calculator for delivery costs in regional QLD.

  • QLD Zone 7 Regional (see map of Australia below)

FREE taps, showers and accessory shipping over $150 anywhere in QLD. Delivery times 9 - 10 days*. Please use our delivery calculator for delivery costs in regional QLD.

  • QLD Zone 8 Regional (see map of Australia below)

FREE taps, showers and accessory shipping over $150 anywhere in QLD. Delivery times 10 - 11 days*. Please use our delivery calculator for delivery costs in regional QLD.

NORTHERN TERRITORY

  • Darwin & Northern Territory

FREE taps, showers and accessory shipping over $150 anywhere in Darwin. Sydney Delivery times 5-6 days*

  • Alice Springs, Katherine & Tennant Creek

FREE taps, showers and accessory shipping over $150 anywhere in Alice Springs. Alice Springs, Katherine and Tennant Creek delivery times 6-7 days*. Please use our delivery calculator for delivery costs in Alice Springs, Katherine and Tennant Creek.

SOUTH AUSTRALIA

  • Adelaide

FREE Adelaide metro delivery on orders over $2,000; FREE taps, showers and accessory shipping over $150 anywhere in SA. Adelaide Delivery times 2-3 days*

  • SA Zone 1 Regional (see map of Australia below)

FREE taps, showers and accessory shipping over $150 anywhere in SA. Delivery times 3-4 days*. Please use our delivery calculator for delivery costs in SA1.

  • SA Zones 2 & 3 Regional (see map of Australia below)

FREE taps, showers and accessory shipping over $150 anywhere in SA. Delivery times 4-5 days*. Please use our delivery calculator for delivery costs in SA2 & SA3.

WESTERN AUSTRALIA

  • Perth & WA Zone 1

FREE taps, showers and accessory shipping over $150 in Perth Metro. Perth & WA1 Delivery times 6-7 days*

  • WA Zones 2, 3 and 4 Regional (see map of Australia below)

Delivery times 7-8 days*. Please use our delivery calculator for delivery costs in WA2, WA3 and WA4.

  • WA Zone 5 Regional (see map of Australia below)

Delivery times 8-9 days*. Please use our delivery calculator for delivery costs in WA5.

TASMANIA

  • Hobart & Launceston

FREE taps, showers and accessory shipping over $150 anywhere in Hobart and Launceston. Hobart & Launceston Delivery times 4-5 days*

  • TAS Regional

Delivery times 6-7 days*. Please use our delivery calculator for delivery costs in TAS Regional.

Map of Australia Freight Areas

What is the cost of delivery?

  • The best way to ascertain what the cost of your order would be is to select the items you want to buy, add them to the shopping cart and you can get a shipping quote here. The cost of delivery varies depending on the location and the goods ordered. Within a designated area local to Bathware Direct we are able to offer a flat $60 delivery fee as we do the deliveries ourselves but for the rest of Australia we use a courier service.   

How does delivery work?

  • We aim to deliver your order as economically as possible.  
  • Once your order has been placed with Bathwaredirect.com.au we will despatch your items as quickly as possible.   
  • Items despatched once stock is received. Some products are in stock and some are special order products.*
  • Your items are sent from our despatch centre in Melbourne or directly from suppliers Australia-wide.   
  • Smaller items (1-3kg) are despatched by Australia Post and larger items by our transport carrier.  
  • You will be sent an email with all relevant information detailing the despatch date and your consignment note number. Our website has a link to track the progress of your delivery.  
  • If you order goods you must be home to accept and sign for deliveries.  If you are not at home the delivery driver will leave a card and it is the customers responsibility to collect the goods or arrange another delivery at the customers cost. 
  • It is advisable that yourself or someone on your behalf will be available to assist the driver in the unloading of large heavy goods. The delivery driver will not carry large items upstairs. Delivery of large items is a door to door service and the onus is on you to get items from the door to your desired location onsite. 

Delivery Insurance

This fee is optional but recommended as we will replace any and all items free of charge if they arrive damaged. If you choose not to take up this optional freight protection fee and the below items arrive damaged please be aware that there is no insurance on these items.

Delivery insurance covers only damage occurred through transporting the items from our warehouse to your designated delivery address.  All deliveries should be checked upon receiving, as claims for delivery insurance can only be made within 48 hours of receipt of goods.

We will insure the following products against freight damage for free: 

  • Accessories (excluding mirrors)
  • Tapware
  • Shower heads
  • Shower bases
  • Shower Wastes & Channels
  • Plugs

 For the following products there is a small $9.70 freight insurance fee:

  • Mirrors
  • Shaving cabinets
  • Toilets
  • Vanities
  • Tallboys
  • Baths
  • Basins
  • Kitchen sinks
  • Appliances 

Can I order online and pick up the item(s) from your warehouse?

  • Yes, you can pick up your order from our warehouse in Narre Warren, VIC. You simply need to select 'Pick Up' as your delivery method in the shopping cart. Our warehouse is at 8-10 Vesper Drive, Narre Warren. Please contact us to confirm a pick up time and have your order number with you when you come to pick up the order. We do not have the space in our warehouse to hold orders so once an order is complete it will need to be picked up as soon as possible. We understand that this may not be ideal but part of the reason that we can offer such great prices on our range is that we keep the cost of running the business low through such measures.

 

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